{"id":210,"date":"2022-04-20T18:23:26","date_gmt":"2022-04-20T16:23:26","guid":{"rendered":"https:\/\/judkaleiart.com\/?page_id=210"},"modified":"2026-03-19T12:36:55","modified_gmt":"2026-03-19T10:36:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/judkaleiart.com\/es\/faq\/","title":{"rendered":"Informaci\u00f3n"},"content":{"rendered":"<p class=\"has-text-align-center has-large-font-size\">Env\u00edos<\/p>\n\n\n\n<p><strong>Por favor, leed nuestra informaci\u00f3n importante de env\u00edo.<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a1Enviamos a todo el mundo! El importe del env\u00edo se calcular\u00e1 al finalizar la compra, ya que depende del pa\u00eds.<\/li>\n\n\n\n<li>\ud83d\ude9a \u00a1ENV\u00cdO R\u00c1PIDO! \ud83d\ude9a TIEMPO DE PROCESAMIENTO DE 1-3 D\u00cdAS.<\/li>\n\n\n\n<li><em><strong>No nos hacemos responsables de cualquier tasa o impuesto requerido de importaci\u00f3n a los pa\u00edses de destino fuera de la UE. Por favor, comprobad la pol\u00edtica de vuestro pa\u00eds con la UE de antemano.<\/strong><\/em><\/li>\n\n\n\n<li>Two domestic (Spain) shipping methods are available:<\/li>\n<\/ul>\n\n\n\n<p>\ud83c\udf38 Unregistered mail (without tracking): Your items will be sent via ordinary letter without tracking number. The estimated arrival times are 3-5 days for Spain.<\/p>\n\n\n\n<p>\ud83c\udf38 Registered mail (with tracking): Your items will be sent via registered letter with a tracking number. The estimated arrival times are 2-5 days for Spain. Registered mail may be a bit quicker than unregistered mail.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One international (outside Spain) shipping method is available:<\/li>\n<\/ul>\n\n\n\n<p>\ud83c\udf38 Registered mail (with tracking): Your items will be sent via registered air parcel with a tracking number. The estimated arrival times are 1-2 weeks for Europe, and 2-3 weeks for the US and the rest.<\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\">FAQ<\/p>\n\n\n\n<p>\ud83c\udf38 <strong>\u00bfQu\u00e9 m\u00e9todos de pago est\u00e1n disponibles?<\/strong><\/p>\n\n\n\n<p>Aceptamos pagos con tarjeta de cr\u00e9dito y tambi\u00e9n por PayPal.<\/p>\n\n\n\n<p><strong>\ud83c\udf38 <strong>\u00bfCu\u00e1nto tiempo se tarda en procesar mi pedido?<\/strong><\/strong><\/p>\n\n\n\n<p>If the item is in stock, we are able to process and ship your order in 1-3 days!<\/p>\n\n\n\n<p><strong>\ud83c\udf38<\/strong> <strong>Mi pedido no ha llegado, \u00bfqu\u00e9 debo hacer?<\/strong><\/p>\n\n\n\n<p>Una vez que env\u00eda un pedido no tengo control sobre \u00e9l. Si el pedido ha sido enviado por correo certificado, pod\u00e9is contactar con <a href=\"https:\/\/correos.es\" data-type=\"URL\" data-id=\"https:\/\/correos.es\">Correos Espa\u00f1a<\/a> con tu n\u00famero de seguimiento para que puedan ayudarte. Si no has recibido tu pedido antes de la fecha estimada de llegada, espera el doble de ese per\u00edodo y, si no ha llegado para entonces, puedes ponerte en contacto con nosotros para concertar una soluci\u00f3n.<\/p>\n\n\n\n<p><strong>\ud83c\udf38<\/strong> <strong>\u00bfPuedo reembolsar mi pedido?<\/strong><\/p>\n\n\n\n<p>Tu pedido puede ser reembolsable, aunque hay algunos art\u00edculos exentos de devoluci\u00f3n. Puedes revisar nuestra <a href=\"https:\/\/judkaleiart.com\/es\/refund_returns\/\" data-type=\"page\" data-id=\"11\">Pol\u00edtica de reembolso y devoluciones<\/a>. <\/p>\n\n\n\n<p><strong>\ud83c\udf38<\/strong> <strong>\u00bfQu\u00e9 pasa si mi pedido ha sido devuelto?<\/strong><\/p>\n\n\n\n<p>Si tu pedido ha sido devuelto, comprueba que la direcci\u00f3n de entrega sea correcta. Estar\u00e9 encantada de volver a enviar tu paquete, sin embargo, debes cubrir la tarifa de env\u00edo.<\/p>\n\n\n\n<p><strong>\ud83c\udf38<\/strong> <strong>\u00bfMis datos est\u00e1n seguros?<\/strong><\/p>\n\n\n\n<p>Procesamos de forma segura tus datos personales de acuerdo con el Reglamento General Europeo de Protecci\u00f3n de Datos (RGPD). Si\u00e9ntete libre de revisar nuestra <a href=\"https:\/\/judkaleiart.com\/es\/privacy-policy\/\" data-type=\"page\" data-id=\"3\">Pol\u00edtica de Privacidad<\/a> y <a href=\"https:\/\/judkaleiart.com\/es\/cookie-policy-eu\/\" data-type=\"page\" data-id=\"82\">Pol\u00edtica de Cookies<\/a>.<\/p>\n\n\n\n<p><strong>\ud83c\udf38<\/strong> <strong>\u00bfC\u00f3mo puedo contactar con JudKalei Art?<\/strong><\/p>\n\n\n\n<p>Puedes contactar conmigo a trav\u00e9s de nuestra <a href=\"https:\/\/judkaleiart.com\/es\/contact\/\" data-type=\"page\" data-id=\"226\">P\u00e1gina de Contacto<\/a> para cualquier pregunta o asistencia en cualquier momento.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Please take a moment to read our important shipping information: \ud83c\udf38 Unregistered mail (without tracking): Your items will be sent via ordinary letter without tracking number. The estimated arrival times are 3-5 days for Spain. \ud83c\udf38 Registered mail (with tracking): Your items will be sent via registered letter with a tracking number. The estimated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-210","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/pages\/210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/comments?post=210"}],"version-history":[{"count":5,"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/pages\/210\/revisions"}],"predecessor-version":[{"id":3459,"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/pages\/210\/revisions\/3459"}],"wp:attachment":[{"href":"https:\/\/judkaleiart.com\/es\/wp-json\/wp\/v2\/media?parent=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}